Returns & Refunds

Last updated: 3 September 2026

This policy explains returns, exchanges and refunds for purchases made through waribuy.uk. It applies to customers in the United Kingdom and is in addition to rights provided by UK consumer law.

1. Starting a return

Notify WARIBUY within 30 calendar days after delivery. Email contact@waribuy.uk and provide:

• Your order number.
• The email address used at checkout.
• The product and configuration being returned.
• The reason for the return.
• Photographs where the item is damaged, faulty or incorrect.

Wait for confirmation and the correct mailing instructions before sending the item. Please do not send a return to our registered office unless we specifically instruct you to do so.

2. Return window

We accept eligible return requests made within 30 days after the customer receives the order. If multiple items from one order arrive separately, the period for each item starts when that item is delivered.

3. Condition for non-defective returns

A non-defective item must be new, unused, unassembled where applicable, and returned with all parts, accessories, instructions and original packaging where reasonably possible. Please take reasonable care of the item while it is in your possession. We may reduce a refund only where permitted by law if unnecessary handling has diminished the item’s value.

4. Faulty, damaged, incorrect or misdescribed goods

Contact us as soon as reasonably possible if an item is faulty, damaged, incorrect or not as described. We will review the information and provide an appropriate remedy, which may include repair, replacement, exchange or refund under applicable law. WARIBUY covers the return arrangement for an eligible claim. Your statutory rights are not limited by this policy.

5. Return shipping cost and method

Returns are made by mail. For a non-defective change-of-mind return, the customer is responsible for the return shipping cost. Contact us before sending the item so we can provide the correct address and suitable carrier instructions.

For an eligible faulty, damaged or incorrect item, WARIBUY covers the reasonable return shipping cost and provides the appropriate label or collection instructions. Package the item securely and keep proof of postage or collection. WARIBUY cannot take responsibility for a parcel sent using an unapproved method or address.

6. Exchanges

We accept exchanges for eligible items within the 30-day period, subject to availability. Contact us before returning the item. We will confirm the replacement configuration, any price difference and the correct return process. If the requested replacement is unavailable, we may offer an alternative or a refund.

7. Products that cannot be returned for change of mind

Unless faulty, incorrect or misdescribed, the following may be excluded where UK law permits: products made to a customer’s specification or clearly personalised, including a bespoke colour or custom RAL finish; sealed hygiene-sensitive goods after the seal is broken; and items that cannot be returned because they have been irreversibly mixed with another product. Any product-specific exclusion will be made clear before purchase.

8. Cancelling before dispatch

Contact us immediately if you want to cancel an order. We will try to stop processing, but cancellation cannot be guaranteed after dispatch or after work has begun on a custom or personalised product. If cancellation is possible, payment will be returned to the original method. Your statutory cancellation rights remain available where applicable.

9. Inspection and refund amount

We inspect a return after it arrives. An approved refund includes the amount paid for the returned product and any delivery amount that must be refunded under law. Standard UK delivery is free, so there is normally no outbound standard-delivery charge to refund. There is no restocking fee.

10. Refund timing and method

Approved refunds are issued to the original payment method within 14 days after we receive the returned goods or receive acceptable evidence that they were sent back, where applicable. We may wait for the goods or proof of return where the law allows. Banks, card issuers and wallet providers may need additional time to display the credit after we issue it.

11. Rejected or incomplete returns

If a return is outside the policy, contains the wrong item, is missing important parts or shows use beyond what is reasonably needed to inspect it, we will contact the customer before deciding the next step. Nothing in this section permits us to remove rights provided by law.

12. Return address

The correct return address and carrier depend on the item. It is supplied on the approved return label or in the return instructions. The registered office below is published for business identification and should not be used for a return unless WARIBUY expressly confirms it.

13. Contact

Email contact@waribuy.uk or call +44 7446 371844, Monday to Friday, 9:00 am to 5:00 pm UK time.